Payment Policy

This Payment Policy explains payment methods and the checkout process for purchases made through Culinexa. All order totals, including product prices and applicable shipping charges, should be reviewed before the order is submitted.

1. Accepted Payment Methods

Culinexa accepts the following payment methods where displayed as available at checkout:

MasterCard
Visa
American Express
UnionPay
Google Pay

Availability can depend on your location, device, browser, card issuer and payment-provider configuration. The options shown at checkout are the available methods for your transaction.

2. Currency and Order Total

Our store currency is GBP (£). Product prices and the flat-rate shipping fee are displayed in pounds sterling unless the website clearly indicates otherwise. Before placing an order, review your selected items, quantities, product options, shipping fee, discounts if any, applicable taxes and final amount.

Our standard shipping fee is £20 per order. Culinexa does not add hidden fees or undisclosed handling charges. If your bank or payment provider applies its own foreign exchange, card or account charges, those charges are set by that provider and are not additional fees charged by Culinexa.

3. Payment Authorisation and Order Acceptance

When you submit an order, your payment method may be authorised or charged according to the payment method and provider rules. An order confirmation acknowledges receipt of your order but does not necessarily mean that payment settlement, stock verification or dispatch has completed.

If payment is declined, not authorised or cannot be completed, the order may not be processed. Please check your payment details or contact your bank or provider. Do not send full card details, security codes or passwords to Culinexa by email or message.

4. Payment Security

Payments are handled through the checkout and payment-processing systems made available by Shopify and the relevant payment providers. Payment providers may apply their own authentication, security, fraud-prevention and authorisation checks. We do not ask customers to provide full payment card details directly to our customer-support team.

You are responsible for keeping your device, account and email access secure and for reviewing payment notifications. If you suspect an unauthorised transaction, contact your bank or card issuer immediately and notify us with the relevant order reference, without sending sensitive payment credentials.

5. Pricing and Errors

We make reasonable efforts to display correct product prices, descriptions and charges. If we identify a material pricing or listing error before an order is accepted, we may contact you to explain the issue and discuss appropriate options, including cancellation and refund where applicable. We will not remove or restrict statutory consumer rights through this policy.

Promotional pricing, discounts or offers apply only when their displayed terms are satisfied and the discount is shown in the order summary before checkout is completed. A discount is not guaranteed unless it is valid and reflected in the final order total.

6. Refunds and Reversals

Eligible refunds are normally returned to the original payment method. Please see our Return & Refund Policy for the return process and refund handling. We aim to process eligible refunds within 15 days after a returned item is received and assessed, subject to any shorter statutory deadline. The bank or payment provider may take additional time to show the funds in your account.

7. Cancellations, Failed Payments and Duplicate Transactions

If you believe that you were charged more than once or that a payment was taken for an order that did not complete, contact us with the date, amount, order reference if available and the email used at checkout. Do not send your full card number or security code. We will review our order records and advise on next steps. Your ability to dispute a transaction with your payment provider is not restricted by this policy.

8. No Exchanges

Culinexa does not offer product exchanges. For an eligible return, please follow the Return & Refund Policy and place a new order for the product you prefer. This operational policy does not remove statutory remedies applicable to faulty or non-conforming goods.