Shipping Policy

This Shipping Policy explains how Culinexa processes and delivers orders for kitchen accessories. Please read it before placing an order and review the shipping information shown at checkout.

1. Shipping Fee

We charge a standard flat-rate shipping fee of £20 per order. The applicable shipping cost will be displayed in the checkout order summary before you submit payment. Culinexa does not add hidden shipping fees or undisclosed handling charges. If any legally applicable taxes or other amounts apply, they will be displayed as required before purchase.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (GMT, UTC+00:00). Orders submitted after 5:00 PM may be treated as received for processing on the next business day. The cut-off is an operational guideline and does not reduce any delivery obligations imposed by applicable law.

3. Processing Time

Our usual processing time is 1–2 business days. Processing includes order review, preparation and handover to the delivery carrier. Business days generally exclude Saturdays, Sundays and public holidays. Processing may take longer during unusually busy periods, public holidays, or when information required to fulfil an order needs clarification.

An order confirmation indicates that we have received your order; it does not necessarily mean that the parcel has been dispatched. Dispatch confirmation or tracking information may follow separately where available.

4. Transit and Estimated Delivery Time

Estimated carrier transit time is 4–5 business days. The overall estimated delivery time is approximately 5–7 business days from order placement, including usual processing and transit. These are estimates and are not guaranteed delivery dates. Delivery may be affected by carrier capacity, public holidays, severe weather, transport disruption, remote delivery locations, security checks or inaccurate address information.

Where a specific delivery date or deadline has been expressly agreed with you, your legal rights regarding late delivery remain unaffected. If a parcel appears significantly delayed, please contact us and we will help investigate with the carrier where possible.

5. Delivery Address Accuracy

Customers are responsible for entering a correct, complete delivery address, including the recipient’s name, house/building number, street, town or city, postcode and any necessary access information. Please carefully review the address before completing checkout.

If you identify an error, contact support@culinexa.store immediately. We cannot guarantee changes once an order has been prepared or dispatched. Where an incorrect or incomplete address causes a failed delivery, return to sender or additional delivery attempt, any resulting costs may be the customer’s responsibility to the extent permitted by law. This does not remove any rights you may have where Culinexa or the carrier is legally responsible for the problem.

6. Dispatch Updates and Tracking

Where tracking is supported by the shipping service, tracking details may be provided after dispatch. Carrier systems can take time to show the first scan, so a tracking link may not display movement immediately. Tracking updates are generated by the carrier and may occasionally be delayed or incomplete.

If you have not received a dispatch update within a reasonable period, contact us with your order number and the email address used at checkout. Please do not email full payment card details or passwords.

7. Missed or Failed Deliveries

If the carrier records a missed delivery, please follow the carrier’s instructions for arranging redelivery or collection. Where a delivery fails because the address supplied was incorrect or no suitable access was available, the customer may be responsible for additional delivery costs when permitted by applicable law. If tracking indicates delivery but you cannot locate the parcel, check with other household members, neighbours, reception or the nominated safe place, then contact us promptly so we can advise on next steps.

8. Parcels Delayed, Lost or Damaged in Transit

Contact Culinexa if a parcel is delayed beyond the stated estimate, appears lost, or arrives with visible damage. Please provide the order number, delivery address postcode and any relevant tracking details. If an item is damaged, photographs of the outer packaging and product can help us understand the issue, but providing photographs is not a condition that overrides statutory rights.

We will review the situation and, where appropriate, contact the shipping carrier. Any resolution will be handled in accordance with applicable consumer law. Nothing in this policy limits rights or remedies that cannot legally be excluded.

9. Partial Orders and Multiple Parcels

If an order contains more than one item, items may sometimes be packed or shipped separately depending on fulfilment arrangements. If tracking details indicate multiple parcels, please use each relevant tracking link. Contact us if an item appears to be missing after the expected delivery window.

10. Changes and Cancellations Before Dispatch

If you need to change or cancel an order, contact us as soon as possible. We will try to assist before processing or dispatch; however, changes cannot be guaranteed once fulfilment has begun. A cancellation or return request will be handled according to the applicable terms and statutory rights.