Privacy Policy

This Privacy Policy explains how Culinexa collects, uses, stores and shares personal information when you visit our online store, place an order, contact us or otherwise interact with our services. We aim to handle personal information responsibly and transparently.

1. Who We Are

Business: Culinexa
Email: support@culinexa.store
Phone: +44 7700 900123
Address: 35 Lowry Hill Road, Carlisle, CA3 0DQ, United Kingdom (Google Maps).

If you have questions about this policy or the handling of your personal data, contact us using the details above.

2. Information We May Collect

Depending on how you use the store, we may collect:

• Contact details: name, email address, telephone number and delivery or billing address.
• Order details: products purchased, quantities, order reference, delivery information, returns, refunds and customer-service communications.
• Payment-related information: transaction status, payment method type and limited payment metadata supplied by payment providers. Full payment card details are generally handled by payment processors rather than our customer-support team.
• Technical and usage information: IP address, browser/device details, approximate location derived from technical data, pages viewed, referring source, and activity necessary to maintain and secure the website, subject to applicable consent requirements.
• Communications: messages and information you choose to provide when contacting support or subscribing to marketing where offered.

3. How We Use Information

We may use personal information to accept and fulfil orders, arrange delivery, process payments and refunds, respond to questions, manage returns, prevent fraud, secure our store, maintain business records, meet legal obligations and improve customer experience.

Where permitted and appropriately consented to, we may also use information for marketing communications or to understand how customers interact with the store. You can opt out of marketing emails using the unsubscribe instructions in the message or by contacting us.

4. Legal Grounds for Processing

Where data protection law requires a lawful basis, we may process information because it is necessary to perform a contract with you, take steps at your request before entering a contract, comply with a legal obligation, pursue legitimate interests such as securing and improving our services, or because you have given consent where consent is required. The applicable basis depends on the specific purpose and circumstances.

5. Cookies and Similar Technologies

Our store and service providers may use cookies or similar technologies to enable core website functions, remember preferences, keep the basket working, understand traffic and support advertising or measurement where enabled. Strictly necessary technologies may operate to provide the service. Where consent is required for non-essential cookies or similar technologies, we will seek consent through the relevant controls.

You can manage cookies through your browser settings and any consent controls provided by the website. Blocking certain cookies may affect parts of the shopping experience, including basket or checkout functionality.

6. Sharing Information

We may share relevant information with service providers that help operate the store, including ecommerce hosting, payment processing, order fulfilment, delivery carriers, customer-support tools, security providers, analytics services and professional advisers. These providers should process information under the terms and safeguards applicable to their role.

We may also disclose information when required by law, to respond to valid legal requests, protect our rights or customers, investigate suspected fraud, or support a business transfer where legally permitted. We do not sell personal information to third parties in exchange for money. Any advertising or analytics sharing, where used, will be handled in accordance with applicable data protection and cookie requirements.

7. International Transfers

Some service providers may process information outside the United Kingdom. Where a transfer is subject to UK data protection rules, we will rely on an applicable transfer mechanism or safeguard as required by law, and take reasonable steps to ensure that appropriate protections apply.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention and legal compliance. Retention periods vary by data type and legal requirements. When information is no longer required, it will be securely deleted, anonymised or otherwise handled as permitted by law.

9. Data Security

We use reasonable organisational and technical measures intended to protect personal information from unauthorised access, loss, misuse or alteration. No online service can guarantee absolute security. You can help protect your information by using secure devices and networks, keeping account credentials private and avoiding sending passwords or full payment-card details through ordinary email.

10. Your Rights

Depending on the circumstances and applicable law, you may have rights to request access to personal information, correct inaccurate information, erase information, restrict or object to certain processing, receive certain data in a portable format, or withdraw consent where processing relies on consent. These rights are not absolute and some exceptions may apply.

To make a request, contact support@culinexa.store. We may need to verify your identity before responding. You may also have the right to complain to the UK Information Commissioner's Office (ICO) or the data protection regulator with jurisdiction over your circumstances.

11. Children

Our store is intended for people who can lawfully make purchases under applicable law. We do not knowingly collect personal information from children in a manner that violates applicable requirements. If you believe a child has provided information improperly, contact us so that we can review the matter.

12. Third-Party Links and Services

Our website may link to payment providers, delivery services, maps or other third-party sites. Their privacy policies and practices may differ from ours. Please review their policies when using their services. This policy covers Culinexa's handling of information and does not replace independent third-party privacy notices.

13. Marketing Preferences

We will send marketing emails or similar communications where permitted by law and, where required, after obtaining your consent. You can unsubscribe or contact us to change your preference. We may still send non-marketing service messages about orders, payments, delivery, returns or important policy notices.

14. Changes to This Policy

We may update this policy as our services, data practices or legal requirements change. The current version will be published on this page with the latest update date where provided. If a change requires additional consent or notice, we will take steps required by applicable law.

15. Contact Us

Privacy questions and requests can be sent to support@culinexa.store or by calling +44 7700 900123, Monday to Friday, 10:00 AM–5:00 PM (GMT, UTC+00:00).

Culinexa
35 Lowry Hill Road, Carlisle, CA3 0DQ, United Kingdom (Google Maps)

This policy is general information and should be reviewed periodically to ensure it matches the store's actual use of cookies, marketing, analytics, fulfilment and other service providers.