Terms and Conditions

These Terms and Conditions govern your use of the Culinexa online store and purchases made through it. Please read them carefully before using the website or placing an order. By using the website, you agree to these terms to the extent they lawfully apply. If you do not agree, please do not use the website.

1. Business Information

The store is operated under the name Culinexa. You can contact us at support@culinexa.store or +44 7700 900123. Our business hours are Monday to Friday, 10:00 AM–5:00 PM (GMT, UTC+00:00).

Business address: 35 Lowry Hill Road, Carlisle, CA3 0DQ, United Kingdom (Google Maps).

2. Website Use

You agree to use the website lawfully and not to misuse, disrupt, damage or attempt to gain unauthorised access to any part of it. You must not submit knowingly false information, use the website for fraudulent purchases or interfere with other customers’ ability to use the service.

We may make reasonable changes to website functionality, content or product availability as our store develops. We aim to keep the website accessible and accurate but do not guarantee uninterrupted availability at all times. Nothing in these terms excludes liability that cannot legally be excluded.

3. Products and Descriptions

Culinexa sells kitchen accessories listed on the website. We aim to display accurate titles, images, prices, specifications and other product details. Please review each listing before purchase, including size, material, care instructions, included components and any product-specific limitations.

Colours may appear differently because of device displays and lighting. Images are provided to illustrate products, but the written product specification and any legally binding description should also be reviewed. We do not intend any listing to mislead customers or to limit rights relating to goods that do not conform to the contract.

4. Prices, Shipping and Taxes

Prices are shown in GBP (£) unless indicated otherwise. Our standard shipping fee is £20 per order and should be visible in the checkout summary. We do not apply hidden Culinexa fees. Applicable taxes or other legally required amounts will be displayed in accordance with law.

We may correct typographical or pricing errors before an order is accepted, subject to applicable law. If a material error affects a submitted order, we will contact you and explain the options available under law. Any promotional offer is subject to the terms shown for that offer.

5. Orders and Contract Formation

When you place an order, you are making a request to purchase the selected items. An automated acknowledgement confirms receipt but may not constitute final acceptance. We may be unable to fulfil an order because an item is unavailable, payment is not authorised, information is incomplete or an apparent error needs to be resolved.

If we cannot accept or fulfil an order and payment has been taken, we will arrange an appropriate refund in accordance with applicable law. We will not use this section to avoid obligations arising from an order that has already formed a binding contract.

6. Payment

Accepted methods where available at checkout include MasterCard, Visa, American Express, UnionPay and Google Pay. Transactions are processed through the payment methods offered at checkout. You must be authorised to use the chosen payment method. See our Payment Policy for additional details.

7. Shipping and Delivery

Orders are typically processed within 1–2 business days. Our daily cut-off time is 5:00 PM GMT (UTC+00:00). Estimated transit time is 4–5 business days, with an overall estimated delivery time of 5–7 business days. Estimates may vary due to carrier operations, public holidays or other circumstances beyond ordinary processing.

You are responsible for entering a complete and accurate delivery address. Please contact us promptly if you notice an address error; changes cannot be guaranteed after fulfilment begins. Nothing in this section excludes any statutory rights concerning delivery or late delivery. Consult our Shipping Policy.

8. Returns, Refunds and Exchanges

Our voluntary store return window is 60 days from delivery for eligible items. Customers are responsible for return shipping and arranging a return label for voluntary returns. We do not charge a restocking fee and do not offer exchanges. We aim to process eligible refunds within 15 days of receiving and assessing a return, subject to any shorter deadline required by law.

These arrangements do not restrict statutory rights, including cancellation rights for distance sales or remedies for faulty, misdescribed or non-conforming goods. See our Return & Refund Policy for the procedure.

9. Intellectual Property

Unless otherwise stated, website text, branding, design elements and other content are owned by or used with permission by the relevant rights holder. You may view and use the website for personal shopping purposes. You must not reproduce, republish, distribute or commercially exploit website content without permission, except where permitted by law.

10. Third-Party Services and Links

The website may link to external providers, such as payment processors, delivery carriers or map services. These third parties operate under their own terms and privacy practices. We are not responsible for independent third-party sites, although this does not affect our obligations for the products and services we supply.

11. Privacy

Personal information is handled in accordance with our Privacy Policy. We use information as needed to process orders, provide customer support, meet legal obligations and operate the store. Please review the Privacy Policy for more detail.

12. Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including rights and remedies that consumers have under applicable legislation. To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable or caused by circumstances outside our reasonable control, provided that this does not remove mandatory consumer protections.

You remain responsible for using products in accordance with their supplied instructions and for checking that a product is appropriate for your intended use. This does not limit statutory rights if a product is unsafe or does not conform to the contract.

13. Events Beyond Reasonable Control

Events such as extreme weather, transport disruption, carrier delays, utility failures or other circumstances outside our reasonable control may affect operations. We will take reasonable steps to communicate material delays when practical. This clause does not remove mandatory legal obligations or entitlements to cancellation or refund where they apply.

14. Changes to These Terms

We may update these terms to reflect changes in our business, website or legal requirements. The version displayed on the website is the current version for general use. Changes will not retrospectively remove rights already accrued or override terms that are legally binding for an existing order.

15. Governing Law and Consumer Rights

These terms are intended to operate consistently with applicable law in the United Kingdom. Mandatory consumer protections in the jurisdiction where a customer is entitled to them remain unaffected. If any provision is found unenforceable, the remaining provisions will continue to the extent they can lawfully operate.